Privacy Policy

Uniquely Healing Pty Ltd

Last updated: 13 October 2026

Your Privacy Matters

At Uniquely Healing Pty Ltd, your privacy, confidentiality and trust are important to us.

We recognise that kinesiology, Mind Body Medicine and complementary wellbeing sessions may involve sharing sensitive personal, emotional and health-related information.

We are committed to collecting, managing, storing and protecting personal information in accordance with:

The Privacy Act 1988 (Cth).
The Australian Privacy Principles (APPs).
Applicable Queensland legislation and healthcare requirements.
Relevant professional and ethical standards published by the Australian Kinesiology Association (AKA).

We respect your right to privacy, informed consent and confidentiality throughout your experience with Uniquely Healing.

This policy explains how your information is collected, used, stored, disclosed and protected, and how you may access or request corrections to your personal information.

1. Information We Collect

Depending on how you interact with Uniquely Healing, we may collect:

Your name, email address, telephone number and contact details.
Information provided through booking forms, enquiries and client intake forms.
Relevant health history, wellbeing concerns and information about your physical or emotional experiences.
Information you voluntarily share during consultations, coaching or wellbeing sessions.
Session notes, observations and relevant records of services provided.
Payment and transaction details.
Email subscription preferences and communications.
Technical information generated when you visit our website, such as browser information and website usage data.

Some of the information we collect may be considered sensitive information, particularly information relating to your health and wellbeing.

We aim to collect information that is reasonably necessary for providing our services and obtain consent for collecting sensitive information where required.

2. How We Collect Information

Personal information may be collected when you:

Book an appointment or program.
Complete a client intake or consent form.
Contact us by email, phone or through our website.
Participate in an in-person or online session.
Subscribe to our newsletter or other communications.
Voluntarily provide information relevant to your wellbeing.

Information is generally collected directly from you.

Where appropriate and permitted by law, we may also collect relevant information from another professional or support person with your consent or another lawful basis.

3. How We Use Your Information

We collect and use personal information to:

Respond to enquiries and arrange appointments.
Prepare for and deliver sessions and programs.
Maintain appropriate client records.
Communicate about bookings, appointment reminders and follow-up information.
Process payments and maintain business records.
Support continuity of services.
Meet legal and regulatory obligations.
Improve our website, administration and service delivery.
Send newsletters, educational content and business updates where permitted by law and in accordance with your communication preferences.

Your personal information is used only for purposes permitted by law, including purposes for which it was collected and other purposes where you have provided consent or another lawful basis applies.

4. Confidentiality and Sharing Information

Information shared during your sessions is treated confidentially.

We do not disclose identifiable client information to unrelated third parties for their own marketing purposes.

Personal information may be shared where reasonably necessary and legally permitted, including:

With your consent, such as when collaborating with another healthcare professional.
With trusted service providers who assist in operating our business, subject to appropriate privacy and security arrangements.
Where required or authorised by law.
Where a legal exception permits disclosure to respond to a serious threat to health, life or safety.

We aim to disclose only the information reasonably necessary for the relevant purpose.

5. Client Records, Storage and Confidentiality

Uniquely Healing maintains client records in accordance with applicable Australian and Queensland legislation and relevant professional recordkeeping standards.

These records may include client intake forms, consultation notes, health information, consent documentation and records of services provided.

We take reasonable steps to ensure that:

Client information is stored securely and treated confidentially.
Access to personal and sensitive information is restricted to authorised individuals.
Client records are maintained accurately and appropriately.
Information is disclosed only with appropriate consent or where otherwise permitted or required by law.
Records are retained for the periods required by applicable legislation and professional obligations.
Records are securely destroyed or de-identified when no longer required, where legally permitted.

Clients may request access to or correction of their personal information in accordance with applicable privacy legislation.

We recognise the importance of maintaining appropriate professional boundaries and respecting the confidentiality of information shared during consultations.

6. Online Bookings, Forms and Payments

Our website and business operations may use third-party platforms to assist with:

Online appointment bookings.
Client intake and enquiry forms.
Electronic communications.
Payment processing.
Email newsletters and updates.

These providers may process or store personal information on our behalf, according to the services they provide and their applicable privacy practices.

We take reasonable steps to select and use services with appropriate privacy and security arrangements.

For payment transactions, the relevant payment provider may collect and process payment information directly.

7. Email Newsletters and Communications

When you subscribe to Uniquely Healing communications, we may send you:

Educational information and wellbeing insights.
News and updates about our services.
Information about programs, events and offerings.
Occasional resources or information we believe may be valuable to subscribers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those communications or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential information relating to appointments, payments or services you have requested.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience and understand how visitors interact with our content.

Some website features or third-party services may set cookies or collect limited technical information.

You can manage cookie preferences through your browser settings.

Where additional consent or notices are required by law, we will provide them.

9. Overseas Storage and Disclosure

Some technology providers used by Uniquely Healing may operate or store information outside Australia.

Where overseas disclosure of personal information is likely, we will take reasonable steps required by applicable privacy laws to protect the information and provide appropriate information about overseas recipients.

10. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask for information to be corrected if it is inaccurate, outdated, incomplete, irrelevant or misleading.

Please contact us using the details below.

We will consider requests in accordance with applicable privacy laws and respond within a reasonable timeframe.

In some circumstances, access may be restricted or declined where permitted by law. Where required, we will explain the reasons for our decision.

11. Privacy Concerns and Complaints

If you have questions or concerns about how your personal information has been handled, please contact Uniquely Healing.

We will review your concerns and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technology, legal obligations or business practices.

The latest version will be available on our website, including the date it was last updated.

13. Contact Us

For questions about privacy, confidentiality or your personal information, please contact:

Uniquely Healing Pty Ltd

Email: admin@uniquelyhealing.com

Website: www.uniquelyhealing.com

Location: Brisbane, Queensland, Australia

Your trust matters to us, and we are committed to handling your information respectfully and responsibly.