Complaints & Feedback Policy
Uniquely Healing Pty Ltd
Last updated: 13 October 2026
Your Experience Matters
At Uniquely Healing, we are committed to providing a professional, respectful and supportive environment where every client feels heard, valued and treated fairly.
We welcome feedback and recognise that concerns may occasionally arise. Our commitment is to respond openly, respectfully and in a timely manner.
1. Raising a Concern or Complaint
If you have a concern about a session, service or interaction with Uniquely Healing, we encourage you to contact us so we can understand your experience and work towards an appropriate resolution.
Complaints can be submitted by email to:
Please include your name, contact details, a description of your concern and any relevant information that may assist us.
2. How We Handle Complaints
Our complaints process follows four steps:
Acknowledge: We aim to acknowledge your complaint within 2 business days.
Review: Your concern will be considered fairly, objectively and confidentially.
Discuss: Where appropriate, we may contact you to clarify information or discuss possible solutions.
Respond: We aim to provide an outcome or progress update within 7–14 business days. Some matters may require additional time.
All complaints are handled with respect, and appropriate records are maintained.
3. Confidentiality
Personal information shared during the complaints process is handled in accordance with our Privacy Policy and applicable legislation.
Information is only shared where reasonably necessary and legally permitted.
4. Professional Standards
Uniquely Healing is committed to providing services in accordance with applicable Australian and Queensland legislation, including the National Code of Conduct for Health Care Workers (Queensland).
This includes respecting client rights, obtaining informed consent, maintaining appropriate records and providing services ethically and professionally.
5. External Complaints
You have the right to raise concerns with an independent authority.
If you are uncomfortable contacting Uniquely Healing directly, or are dissatisfied with our response, you may contact the Queensland Office of the Health Ombudsman.
Office of the Health Ombudsman (Queensland)
Phone: 133 646
Website: www.oho.qld.gov.au
You may contact the Office of the Health Ombudsman directly at any time.
6. Continuous Improvement
We value feedback as an opportunity to reflect on and improve our services.
Concerns and complaints are reviewed to identify potential improvements to our practices, communication and client experience.
7. Contact
Uniquely Healing Pty Ltd
Email: admin@uniquelyhealing.com
Website: www.uniquelyhealing.com